Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your information, and the choices available to you under Canadian privacy law.
Last updated: September 11, 2026
Inner Bliss Duct Cleaning ("we," "us," or "our") operates from 2428 King George Blvd #103, Surrey, BC V4P 1H5 and is committed to protecting the privacy of everyone who visits our website or uses our air duct, dryer vent, and indoor air quality services across Surrey, the Lower Mainland, and the Fraser Valley. This Privacy Policy describes what personal information we collect, how we use and safeguard it, who we share it with, and the rights you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), British Columbia's Personal Information Protection Act (PIPA), Canada's Anti-Spam Legislation (CASL), and — for Quebec residents — Quebec's Law 25 (the Act respecting the protection of personal information in the private sector).
Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and mailing or service address
- Property details and photos you choose to attach to a service request
- Payment and billing information (handled by our payment processors — see below)
- Service history, appointment records, and maintenance notes
- Communications and correspondence with our team
We also automatically collect limited technical information when you visit our website — such as IP address, browser type, device information, and pages visited — through server logs and, only when you consent, optional analytics cookies.
How We Use Your Information
We use the information we collect to:
- Provide, schedule, and complete the services you request
- Prepare quotes and estimates and communicate about your inquiry
- Process payments and send invoices and receipts
- Send appointment confirmations, reminders, and service follow-ups
- Respond to questions and provide customer support
- Understand and improve our website and services (with your consent)
- Meet our legal, tax, and regulatory obligations
Cookies & Website Tools
Our website uses a small number of third-party tools. We name only the tools actually in use on this site:
- Google Tag Manager — a tag container used to manage optional analytics tags. Analytics storage is loaded only after you accept optional cookies through our consent banner.
- Google reCAPTCHA — protects our contact form from spam and abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms.
- Jobber — powers our optional online booking. If you book online, the details you enter are processed by Jobber to schedule your appointment.
Necessary cookies keep the site secure and functional and cannot be disabled. Optional analytics cookies are off by default and load only with your consent. You can accept or decline optional cookies at any time using the cookie banner, and you can control cookies through your browser settings.
Information Sharing
We do not sell, rent, or trade your personal information. We share information only with trusted service providers who help us operate our business — for example, scheduling and booking software, payment processors, and messaging providers — and who are contractually required to protect your data and use it only for the services they provide to us. We may also disclose information when required by law, to comply with a legal process, or to protect the rights, property, or safety of our customers, our team, or the public.
Text Messaging (SMS)
If you provide your mobile number and opt in — for example, by checking a consent box on a form on this site — you agree to receive transactional and service-related text messages from Inner Bliss Duct Cleaning related to your inquiry, appointments, and account, and, where you have separately agreed, occasional promotional messages, consistent with Canada's Anti-Spam Legislation (CASL). Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Consent to receive text messages is not a condition of any purchase.
No mobile information is shared with third parties or affiliates for marketing purposes. Mobile phone numbers and SMS consent are used only to deliver the messages you requested and are disclosed only to the messaging providers that send those texts on our behalf.
Payment Security
We never collect or store full payment card numbers on this website. When payment is required, it is handled in person or through a secure, PCI-DSS-compliant payment processor using the processor's own hosted checkout. We accept Cash, Cheque, E-Transfer, Visa, and Mastercard. Card details you provide to a processor are encrypted and handled under that processor's security standards, not stored on our servers.
Data Security & Retention
We use reasonable administrative, technical, and physical safeguards — including encryption in transit, secured systems, and restricted access — to protect personal information from unauthorized access, use, disclosure, or loss. We keep personal information only as long as necessary to provide our services, meet our legal and accounting obligations, and resolve disputes. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Privacy Choices
As a Canadian business, Inner Bliss Duct Cleaning does not sell your personal information. Under PIPEDA, British Columbia's PIPA, and — for Quebec residents — Quebec's Law 25, you have the right to:
- Access the personal information we hold about you and ask how it has been used and disclosed
- Correct personal information that is inaccurate or incomplete
- Withdraw consent or request deletion of your personal information, subject to legal and contractual limits
- Opt out of marketing — decline optional analytics cookies, and reply STOP to any marketing text or use the unsubscribe link in any marketing email
- Data portability and, for Quebec residents, additional rights and disclosures provided under Law 25
How to exercise your choices: decline optional cookies using the banner on this site; reply STOP to any text message; or contact us using the details below to make an access, correction, withdrawal, or deletion request. We honor browser-based Global Privacy Control (GPC) signals as a request to limit optional analytics and advertising cookies. We will respond to verifiable requests within the timeframes required by applicable Canadian law and will not discriminate against you for exercising your rights.
Our Privacy Officer can be reached at [email protected] or 604-449-7733. Quebec residents: French-language privacy notices required under Law 25 are available on request.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or wish to exercise your privacy choices, please contact us:
Inner Bliss Duct Cleaning
2428 King George Blvd #103, Surrey, BC V4P 1H5
Email: [email protected]
Phone: 604-449-7733
See also our Terms of Service and Accessibility Statement .